- By booking Kidia's sales service, you agree to these terms and conditions and undertake to deliver the saleable products to Kidia within the agreed time.
- Kidia is responsible for the pricing, displaying and sale of products
Booking a sales service
- The Kidia sales service is booked through the online shop.
- Before booking, you should carefully read the terms and conditions and instructions.
- When you make your reservation, you select the store, the date of the sales period and the number of sales packages.
- When you make a reservation, you pay the initial fee for the sales period at the online checkout.
- We will send you a confirmation of your booking and your Kirpparikalle login information after you have made your booking.
Price of the sales service
The price of Kidia sales service consists of three parts:
- You pay an initial fee of 11,90€ per sales package when booking. This start-up fee covers the review and selection of products for sale. One package includes maximum of 80 items.
- When your sales period ends, the sales commission 50%. is deducted from your sales revenue.
- After that, a handling fee of 0,60€ / product will be deducted from the remaining amount. We don't charge the handling fee if we don't select the item for sale.
Please note that a commission is deducted from your sales proceeds first, and you pay the handling fee on the remainder of your share. The initial fee paid at the time of booking will not be credited in the settlement, but is part of the total service fee.
Products for sale
- You can sell both children's and adult products at the same time. Products must be selected according to the instructions.
- We only select products for sale that we think will find a buyer in our store.
- We evaluate each product's
- condition
- age
- season
- fashionability / trendiness
- the original purchase price
- common demand
- the volume of supply
- We may not put all the items you bring up for sale. We carefully select the items that we believe will find a buyer.
- If we estimate that there is no demand for the item, we will not select it for sale.
- A product-specific handling fee (0,60€ / product) will be charged only for products selected for sale. No handling fee will be charged for products not chosen for sale.
- You cannot bring replacement items for the products that were not selected for sale.
- If during the pricing process we determine that the majority of the items provided are not suitable for sale, we reserve the right to cancel the sales period entirely. In this case, we will contact the seller and refund the handling fee.
The seller should carefully read the instructions for choosing the products.
Number of products
- Each sales package includes the handling of up to 80 products.
- If you want to sell more at once, you can book several sales packages.
- Remember that you can only sell maximum of 80 products per selling package booked. If you bring too many products, we will charge you the price for handling them according to our price list.
- One price tag is counted as one item.
- Clear sets and bundles of products are counted as one product, such as pairs of socks, shoes, two-piece nightwear, etc.
- So one garment is always one product unless it is a clear outfit.
- You cannot create your own product bundles from clothes.
- You can sell small toys (such as Legos, etc.) as a single product, packaged together in, for example, a small bag. These are counted as one product. However, the toys must clearly belong to the same series or be similar in type.
- Socks and underwear can be sold in sets of 2-3 pairs, so one set equals one product.
- We do not sell sock or underwear bags with multiple pairs inside the bag. If such bags are included in the sale, they will be eliminated from the sale or unpacked into separate items.
- We may separate the sets during pricing if we determine that selling them individually would be more profitable
Preparing products for sale
- You must carefully prepare all products for sale
- Only intact, clean and tidy products can be brought in for sale.
- All clothes must be washed with a fragrance-free detergent before sale.
- All wrinkled clothes should be ironed.
- All clothes must be buttoned up.
- Pills, fuzz, and animal hair must also be removed from the clothing.
- Shoes, toys and other accessories must be cleaned.
- Clothes that have been stored for a long time should be washed or aired.
- All items should be packed neatly in a bag or cardboard box.
Delivery of goods for sale
- We will send you instructions on how to deliver your goods by email and SMS before the sales service starts.
- The instruction message shows the deadline for delivering your items.
- The goods must be delivered to us 5-7 days before the start date.
- You must deliver the items to the store where you booked the sales period, during store hours.
- If you are unable to deliver your goods on time, please contact us.
Pricing and displaying the items
- Kidia's staff selects and prices the products, and determines the final sale prices.
- Pricing is done in the Kirpparikalle.
- Pricing is based on the experience and expertise of Kidia's staff.
- You can submit pricing requests to Kidia, but if the request differs significantly from Kidia's estimate, the product may not be sold.
- Kidia is also responsible for product display and store cleanliness.
- All clothes are displayed on hangers by size or in their own section.
- We take care of store cleanliness and displays daily.
Kirpparikalle
- Kidia uses the KirppariKalle software for managing reservations, pricing, sales, reporting, and payments.
- After making a reservation in the online store, we will create your customer account and reservation in KirppariKalle.
- You will receive your Kirpparikalle login information by email and SMS.
- You must accept Kirpparikalle's terms of use the first time you use the site.
- If you have previously used Kirpparikalle elsewhere, it is possible to link your previous account to your Kidia account.
- You will need to check your personal details in Kirpparikall and add your account number on the personal details page for invoicing.
Start of the sales period
- Your sales period begins once all your items have been priced and displayed in the shop.
- All your items will be on sale no later than the start date of your booking.
- The actual start date may be a few days earlier depending on our pricing schedule.
- If the sales period starts earlier, the end date of the period is not affected.
- Items will be on sale for at least 14 days, possibly longer.
- The start of the sales period is calculated from the first day of the actual sale.
- After the sales period starts, you can't add more items.
- Days when the shop is closed are not included in the sales period.
Reducing prices
- Kidia may adjust the original prices during the sales period if a product doesn’t sell at the initial price.
- All product prices are automatically reduced by Kidia during the final days of the sales period.
- Prices are reduced by percentage discounts, which are marked on the product with a discount tag.
- Discounted items are moved to a separate sale rack in the store.
End of sales period
- At the end of the sales period, we collect all unsold products from our shop.
- You can choose whether you want the unsold products back or if you would like to donate them to charity through our recycling service.
- If you want to collect unsold items, wait for the notification about the end of the sales period.
- Items for sale cannot be collected until our collection is complete.
- After receiving the notification about the end of the period, you must collect the items by the date mentioned in the message.
- We will issue your payout after you have collected the items.
- Uncollected goods become the property of Kidia and we will deliver them for further recycling.
- It is not possible to get unclaimed goods back once they have been sent for recycling.
Recycling service
- Recycling is a free additional service to Kidia's sales service.
- If you want your products to be recycled, please let us know.
- We deliver all donation-eligible products to Hope ry or Kierrätyskeskus.
- Other products will be properly sorted for proper waste collection.
- When your sales period ends, we sort your items for recycling and send your payment directly to you. You don’t need to do anything further after the period ends.
- You can also pick up some of the unsold items and leave some for recycling when you pick them up.
- Products sorted for recycling cannot be recovered after sorting.
Payment of sales proceeds
- You can view the payment report in KirppariKalle after the sales period.
- Sales proceeds are paid to the bank account registered in KirppariKalle within 7 business days after the unsold items are collected or recycled.
- You will need to add your account number to KirppariKalle account details page.
- You cannot add an account number in the KirppariKalle mobile app.
- The payout can only be paid to a Finnish bank account.
- Please contact us if you are unable to receive a bank transfer.
Changes to the reservation
- Contact us if you want to make changes to your booking - we can usually do it!
- Please note that once your sales service has started, we can no longer make changes to the reservation.
- You can reschedule your reservation if you wish. Contact us, and we’ll find a new suitable time for your booking.
- You can also cancel your reservation before it starts. If you cancel, we will refund the handling fee you paid. The refund will be processed through our online store's payment provider, Visma Pay.
Sales Period Issues
- At Kidia, we are committed to carefully taking care of all customer items throughout the sales period.
- Kidia is responsible for any service errors where the service has not been carried out as described in these terms or if Kidia has otherwise neglected its obligations related to service delivery.
- If a service error occurs, it will be compensated according to the agreement, either by a price reduction, error correction, refund, or by repeating the service.
- Kidia stores aim to prevent all thefts. Security gates are in use, and hard tags are included on more valuable items as part of the sales service. The staff actively monitors the store, and all thefts are reported to the police.
- Any items lost during the sales period will be tracked if possible.
- Kidia is responsible for any proven loss of items during the sales period. Lost items will be compensated as sold, based on the sale price recorded in KirppariKalle. The usual service fees (handling fee + commission) will be deducted from the compensated amount.
- Kidia is responsible if an item is damaged during the sales service in the store.
- Kidia is not responsible for hidden defects in items that cannot be clearly proven to have occurred during the sales service.
- If a price tag is lost and the owner can't be identified, the item goes to the untagged section. The seller can check these items anytime during or after the sales period. If no owner is found, the item will be recycled within 2 weeks.
- All disputes will be resolved primarily through mediation. If an agreement cannot be reached, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before doing so, the consumer must contact Consumer Advisory Services (www.kuluttajaneuvonta.fi).
Other conditions
- Items brought for sale are sold on consignment at Kidia, meaning all items remain the property of the customer who booked the sales service until a buyer makes a purchase through Kidia.
- Kidia sells the used goods it acquires tax-free to the final customer as a commission agent.
- At the time of purchase, two sales occur: the seller’s sale to Kidia and Kidia’s sale to the final customer.
- The sale is subject to the margin taxation scheme for second-hand goods under the Finnish VAT Act (Section 79 a). As a result, the VAT on sold goods is 0%.
- Kidia pays VAT of 25.5% on its own profit margin and on the handling fees paid in the online shop.
- Both parties have the right to cancel or postpone the sales service due to a force majeure event that was unforeseen and prevents fulfillment of contractual obligations. A force majeure refers to an unexpected and unforeseeable event, such as war, epidemic, natural disaster, or a government ban or order, that prevents performance as outlined in these terms.
Online Store Order and Delivery Terms
Kidia Oy (business ID 3183750-8) sells services to individuals in Finland. Kidia offers a sales service for used clothing and other accessories. These terms of delivery apply to orders for services in Kidia's online shop. These terms of delivery are valid from 25.1.2021. Kidia reserves the right to update the terms of delivery if necessary.
Contact details for the online shop
Email: info@kidia.fi
Telephone: 040 197 1800
Postal address: Linnanrakentajantie 2, 00880 Helsinki
To order
The sales service is booked by adding it to the cart and paying at checkout. By placing an order, you accept the terms and price. You will receive an order confirmation by email.
Payment
- The e-commerce payment provider is Visma Pay (Visma Payments Oy, business ID 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority.
- Payment is made via the Visma Pay online service and the statement and invoice will show Visma Pay or Visma Payments Oy as the beneficiary of the payment.
- Visma Pay transfers payments to the online merchant.
- Payment is secure as all transaction information is transmitted over an encrypted connection so that no third party can see the transaction details.
- A transaction is created between an e-commerce customer and an online shop. The online shop is responsible for all obligations related to the transaction.
Read more about Visma Pay: https://www.vismapay.fi/
Payment methods
- Through Visma Pay, you can pay with your online banking ID, wallet, payment cards (credit/debit), invoice or instalment.
- The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Local cooperative banks, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards, and OP Invoice.
- MobilePay: You can pay with your MobilePay wallet if you have enabled online payments in the app settings. Payments made with a MobilePay wallet will be charged to the payment card linked to the wallet. If the payment cannot be debited from the payment card, it will not be possible to pay with the MobilePay wallet in the online shop.
- Pivo: Terms of use are available on the Pivo website: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
- OP Invoice - A flexible way to pay for online purchases. For customers of all banks. With OP Invoice you can make purchases of up to EUR 5 000 and pay them off interest-free within 45 days. If you wish, you can split the bill into several instalments. Your purchases are displayed in one place, so you can easily keep track of how your money is being used. With a credit limit, you can keep your spending within the limits you want. Receive your invoices conveniently by email. In our online service, you can see information about your OP Bill usage and the amount of your purchases. You can use OP Invoice if you are over 20 years old and able to pay, and you have a Finnish bank's domain name. For more information on OP Invoice, please visit: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku
Visma Pay contact details
Visma Payments Oy (business ID 2486559-4)
Email: helpdesk@vismapay.com
Phone: 09 315 42 037 (weekdays 9-16)
Postal address: Brahenkatu 4, 53100 Lappeenranta
Cancellation, liability and complaints
- You can cancel your reservation at any time before the start of the sales period by contacting Kidia.
- In case of complaints, please contact our customer service.
- The consumer has the right to refer any disputes to the Consumer Disputes Board.